Video Production
Project Title:
Discover Dogs Customer Interaction Training
Role:
Instructional Designer, eLearning Developer, Video/Animation Editor, Project Leader
Tools used in Development:
Vyond Studio, Canva, Eleven Labs, Chat GPT, Adobe Illustrator, Inkscape
Time in Development: 2 hours
Client: Discover Dogs
Project:
This video was created as part of a scenario-based training module for new employees at Discover Dogs. It was designed and scripted to show the connection between employee actions and customer outcomes, highlighting both ineffective and effective interactions. The goal was to help staff understand what to consider when engaging with customers and to demonstrate the right way to apply the company’s customer-centric approach. Tools used include Vyond, Logic Pro X, Final Cut Pro, Eleven Labs, and Canva.
Project Title:
The SOAR Method
Role:
Instructional Designer, Video Editor,
Tools used in Development:
Canva, Chat GPT, Camtasia, Logic Pro, Eleven Labs AI Soundboard
Time in Development: 12 hours
Project:
The instructional video was created to help job candidates recall and use the SOAR method, a framework for answering interview questions clearly, concisely, and accurately.
Job seekers often struggle to construct engaging interview answers that are succinct and thorough.
The course address this using a creative transition method that blends black-and-white film clips with modern colour imagery. This visual contrast, combined with light humour, kept the content lively, while clearly illustrating each step of the framework.
The final video enabled learners to quickly grasp and recall the SOAR acronym. By connecting each step with memorable, contrasting imagery, participants were better equipped to apply the method effectively in real interview situations.
Project Title:
Discover Dogs Customer Interaction Training
Role:
Instructional Designer, Video Editor, Project Leader
Tools used in Development:
Canva, Eleven Labs, Chat GPT
Time in Development: 2 hours
Client: Discover Dogs
Project:
Created as part of the Discover Dogs customer interaction training, this explainer video focuses on nonverbal communication. Developed in Canva, it uses animated examples of human movement such as microgestures (like eyebrow lifts) and posture, to help new employees recognise how body language influences customer interactions. The video supports staff in building greater awareness of emotional cues and delivering more confident, empathetic service on the shop floor.
Project Title:
Adult Volunteer Reading Course
Role:
Instructional Designer, eLearning Developer, Animation Editor, Sound Engineer, Voice-Over Artist, Project Leader
Tools used in Development:
Google Docs, Animaker, Final Cut Pro, Logic Pro X, Adobe Illustrator,
Time in Development: 12 weeks (full project)
Client: Undisclosed Private School Groups (UK and UAE)
Project:
This video was developed as part of a literacy training course for adult volunteers supporting young readers in a UK–UAE school partnership. It focuses on the types of difficult words children often encounter and the supportive, patient attitude needed to help them succeed.
Designed to build both skill and empathy, the video reinforces the importance of encouragement and consistent guidance when working with struggling readers.
